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OUR WORK / CUSTOMER STORIES

Salesforce projects.
Real business context.

Explore how Australian teams use Salesforce to connect their people, processes and customer information.

Explore customer projects ↓
Infrastructure advisory customer project
Connell Griffin · Infrastructure advisory
Illustrative scene: Aerial oblique view of civil earthworks, graded roads and a yellow excavator at an Australian infrastructure project, geometric earth textures.
Construction · Civil
Winslow Group
3×

Faster project reporting after streamlining project management and stakeholder communications across large-scale civil operations.

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Illustrative scene: New suburban homes with varied facades along a leafy landscaped street, low street-level architectural view.
Property · Development
Village Building Co.
60%

Reduction in lead response time after integrating property enquiry workflows directly into Salesforce Sales Cloud.

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Illustrative scene: Sunlit contemporary apartment interior with keys on a stone kitchen island and courtyard beyond, property management concept.
Property · Technology
MYLO Property Solutions
100%

End-to-end property management platform built on Salesforce, replacing disconnected legacy tools and spreadsheets.

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Illustrative scene: Striking prefabricated modular house made of rectangular timber and dark metal volumes in eucalyptus bushland.
Construction · Design
Modscape
40%

Reduction in quote turnaround time after implementing a custom CPQ solution for modular construction projects.

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Connell Griffin customer story
Construction · Engineering
Connell Griffin

Salesforce and Certinia support sales pipelines, tender stages, resource planning and project management.

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Illustrative scene: Contemporary subtropical apartment tower with cascading green balconies, looking upward against soft blue sky.
Property · Queensland
Aria Property Group
80%

Reduction in manual data entry after connecting off-the-plan sales portal directly to Salesforce for real-time settlement tracking.

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Illustrative scene: Quiet bright hospital nursing station with organised medical trolley, corridor and soft green accents, no people.
Healthcare · Staffing
H1 Healthcare
5,000+

Candidates managed seamlessly through a custom Salesforce recruitment platform built for healthcare staffing at scale.

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Illustrative scene: Tablet displaying an abstract unlabelled health dashboard beside a smartwatch on a clean pale desk, digital health still life.
Healthcare · Digital
Curve Tomorrow
50%

Faster client onboarding after building a patient engagement platform integrated with clinical workflows on Salesforce Health Cloud.

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Illustrative scene: Medical imaging workstation showing a tasteful luminous volumetric pair of lungs, dark blue screen, clean diagnostic room.
Medical · Technology
4D Medical
100%

Full commercial operations, from clinical trial contacts to hospital sales pipeline, built on a single Salesforce platform.

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Illustrative scene: Precision surgical laser equipment and neatly arranged stainless medical instruments in a pristine treatment room.
Healthcare · Devices
Medilaze Surgical
35%

Growth in sales pipeline visibility after implementing Salesforce Sales Cloud for the surgical device distribution team.

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Illustrative scene: Welcoming accessible home living room with a wheelchair beside a comfortable armchair, garden visible through open doors.
Community · Care
Pegasus Community Care
70%

Reduction in scheduling admin time after automating care worker allocation and client matching on Salesforce.

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Illustrative scene: Pharmaceutical research still life with amber laboratory bottles, pipette and glassware in a clean laboratory, no labels.
Healthcare · Pharmaceuticals
Althea
2×

Doubled prescription tracking capability after implementing a compliant patient and prescriber management solution on Salesforce.

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Illustrative scene: Symmetrical aisle of enterprise server racks with restrained blue indicator lights, realistic data centre photography.
Technology · Distribution
Amidata
45%

Increase in sales team productivity after implementing Salesforce Sales Cloud with custom pricing and partner portal workflows.

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Illustrative scene: Architectural plans spread across a drafting table with scale model, ruler and laptop displaying unlabelled project diagrams.
SaaS · Construction Tech
Estimate One
3×

Faster sales cycle after rebuilding the entire revenue operation on Salesforce, replacing a mix of spreadsheets and legacy CRM tools.

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Illustrative scene: Game development workstation with dual monitors showing colourful abstract 3D environment terrain, controller and graphics tablet, no characters.
Technology · Gaming
PlaySide
100%

First CRM implementation giving the commercial team full visibility of publishing deal pipeline and partner relationships.

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Illustrative scene: Row of modern commercial vehicles parked at a fleet depot, foreground tablet with abstract location route map, daylight.
Technology · Telematics
Connexion Telematics
55%

Reduction in customer churn after deploying a Salesforce Service Cloud solution with automated renewal and support workflows.

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Illustrative scene: Software development desk with two monitors displaying abstract interface wireframes and component panels, clean green office plants.
Technology · Integrator
Synebo
80%

Faster project delivery tracking after building a custom Salesforce integration connecting project management tools to CRM.

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Illustrative scene: Contemporary enterprise operations room with wall displays of abstract blue data visualisations and empty ergonomic workstations.
Technology · Enterprise
Icon Group
4×

More business units connected on a single Salesforce instance after a complex multi-cloud implementation and data migration.

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Illustrative scene: Overhead still life of organised bookkeeping ledger, calculator, neatly stacked invoices and fountain pen on warm ivory desk, no readable text.
Finance · Membership
Institute of Certified Bookkeepers
100%

Automated member onboarding and renewals for the world's largest bookkeeping institute, with zero manual processing.

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Illustrative scene: Small business shopfront opening onto a bright street, inside counter with card terminal and inventory boxes, business lending concept.
Finance · Lending
BizCap
65%

Faster loan application processing after automating the end-to-end credit assessment and broker pipeline on Salesforce.

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Illustrative scene: Elegant empty financial conference auditorium with curved seating and blue stage lighting, no writing.
Finance · Superannuation
Conexus Financial
40%

Reduction in client data management time after consolidating event, media, and client relationships into a single Salesforce org.

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Illustrative scene: Architectural miniature house beside a stack of understated metal coins and financial documents, close still life on sage surface.
Finance · Capital
Buddy Capital
2×

Faster deal origination after implementing a custom Salesforce pipeline for the investment and portfolio management team.

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Illustrative scene: Industrial logistics warehouse with precisely organised racks and a foreground efficiency planning board with abstract shapes, no writing.
Consulting · Performance
Partners in Performance
90%

Global project and resource tracking consolidated into Salesforce, replacing disconnected tools across 10+ country offices.

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Illustrative scene: Engineering design desk with technical bridge model, digital calipers and neatly rolled technical drawings in architectural studio.
Consulting · Engineering
MBB Consulting
50%

Improvement in proposal win rate after implementing opportunity tracking and account-based selling practices in Salesforce.

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Illustrative scene: Neuroscience research laboratory close-up of microscope with glass slide and illuminated model of brain anatomy, realistic scientific equipment.
Research · Neuroscience
The Florey Institute
100%

Researcher engagement, donor relationships and grant tracking brought online with Salesforce Experience Cloud for Australia's leading neuroscience institute.

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Illustrative scene: Welcoming community centre with a round table set for a craft workshop, colourful supplies and donated books, sunlight, empty room.
Not For Profit · Community
WIZO Victoria
3×

More donor touchpoints managed after implementing Salesforce Nonprofit Success Pack with automated event and campaign workflows.

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Illustrative scene: Accessible modern building entrance with gently sloping ramp, handrails and attractive landscaped garden, inclusive architecture.
Not For Profit · Disability
Independence Australia
60%

Reduction in client intake processing time after building automated NDIS referral and onboarding workflows in Salesforce.

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Illustrative scene: Care administration desk with weekly planner, calculator, tidy paperwork and a houseplant near a sunny window, no readable writing.
Not For Profit · Payroll
Carer Solutions Payroll
80%

Manual payroll coordination tasks eliminated after integrating carer management workflows with Salesforce and MYOB AccountRight.

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Illustrative scene: Bright paediatric medical room with a small stethoscope, heart anatomy model and a subtle toy on a clean examination table, no people.
Not For Profit · Health
Save a Child's Heart
100%

First CRM implementation giving the Australian chapter full visibility of donor pipeline, medical mission tracking, and volunteer coordination.

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Illustrative scene: Civic public administration building with limestone columns, broad steps and Australian landscaping, dignified modern civic architecture.
Not For Profit · Public Admin
IPAA WA
45%

Faster member renewals and event registrations after automating the Institute's member lifecycle on Salesforce.

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Carpet Court customer story
Retail · Flooring
Carpet Court

Connecting franchise records, regions, cases, contracts and onboarding with website and data warehouse integrations.

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Illustrative scene: Macro product photograph of a single elegant diamond ring on folded sage velvet, refined jewellery showroom light.
Retail · Luxury
Diamond Exchange
55%

Increase in repeat customer revenue after implementing a personalised client management and follow-up system in Salesforce.

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Illustrative scene: Modern sculptural ceiling fan in a high-ceiling contemporary living room, architectural upward angle, airy natural light.
Retail · Electronics
Universal Fans
40%

Reduction in order processing time after integrating the wholesale ordering system with Salesforce and Xero Accounting.

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Illustrative scene: Macro editorial photograph of colourful blank adhesive label rolls on a precision printing machine, tactile paper and rollers.
Retail · Packaging
LabelHouse
30%

Improvement in account management efficiency after consolidating customer data from multiple systems into Salesforce.

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Illustrative scene: Close detailed photograph of bright ratchet tie-down straps securing timber cargo on a flatbed trailer, industrial safety equipment.
Manufacturing · Safety
Load Restrain
2×

Faster distributor onboarding after building a self-service partner portal integrated with the Salesforce dealer management system.

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Illustrative scene: Neatly arranged industrial hardware, brackets, fasteners and drill bits on a workshop bench, tactile metal surfaces.
Retail · Hardware
Rapid Hardware Group
50%

Reduction in time-to-quote for trade accounts after connecting product catalogue and pricing to Salesforce CPQ.

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Illustrative scene: Close-up professional espresso machine pouring coffee into a ceramic cup, warm cafe light, no hands or people.
Hospitality · Coffee
7 Grams Coffee
100%

Full wholesale account management, subscription tracking, and customer loyalty built on Salesforce for Australia's specialty coffee brand.

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Illustrative scene: Peaceful residential retirement village garden with landscaped paths, contemporary single-storey homes and a clubhouse.
Hospitality · Property
Country Club Living
35%

Increase in resident enquiry conversion after implementing a Salesforce pipeline connecting property, events, and lifestyle services.

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Illustrative scene: Beautiful outdoor event setting with linen-covered tables, elegant empty chairs, glassware and a cream marquee, no people.
Hospitality · Events
Hampton Event Hire
60%

Faster event quote turnaround after automating the enquiry-to-booking workflow and integrating with inventory management.

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Illustrative scene: Contemporary restaurant dining room with beautifully set tables, warm pendant lights and sage upholstered booths, empty.
Hospitality · Dining
Eureka
2×

More bookings managed per week after connecting venue enquiries, events, and corporate account management in Salesforce.

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Illustrative scene: Industrial coffee roaster with copper drum and a burlap sack spilling roasted beans in a boutique roasting warehouse.
Food & Beverage · Wholesale
The Little Marionette
45%

Reduction in account management overhead after centralising all wholesale customer relationships into a single Salesforce platform.

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Illustrative scene: Modern illuminated vending machines stocked with neatly arranged drinks and snacks in a clean office lobby, no visible brand labels.
Food & Beverage · Distribution
Vending First
70%

Reduction in field service scheduling time after automating machine maintenance and restocking workflows on Salesforce Field Service.

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Titanium Caravans customer story
Manufacturing · Caravans
Titanium Caravans

A connected Salesforce experience for dealer quoting, internal sales and after-sales service.

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Illustrative scene: Sculptural arrangement of folded corrugated cardboard packaging and precision die-cut boxes in a bright packaging workshop.
Manufacturing · Packaging
Jaydee Packaging
50%

Faster order processing after integrating Salesforce with production scheduling and Xero, eliminating duplicate data entry.

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Illustrative scene: Close-up of industrial power resistor assemblies with ceramic insulators and metal cooling fins on a clean technical workbench.
Manufacturing · Industrial
Fortress Resistors
3×

More distributor accounts managed effectively after implementing a structured account management process in Salesforce.

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Illustrative scene: Sheet metal fabrication workshop with laser-cut steel panels and precision bending equipment, elegant industrial composition.
Manufacturing · Group
Shotton Group
40%

Reduction in customer complaint resolution time after deploying Salesforce Service Cloud across manufacturing and field operations.

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Illustrative scene: Long heavy-duty transport trailer parked at a spacious Australian logistics yard, low three-quarter angle, soft morning light.
Transport · Equipment
Maxitrans
2×

Improved dealer and fleet customer visibility after implementing Salesforce across the national trailer and transport equipment network.

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Illustrative scene: Macro photograph of assorted industrial grinding discs, abrasive belts and polished metal sample on a workbench, rich tactile detail.
Manufacturing · Abrasives
ATS Abrasive
65%

Reduction in quote preparation time after connecting product catalogue, pricing tiers, and customer history in Salesforce CPQ.

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Body Fit Training customer story
Fitness · Franchise
Body Fit Training

Supporting franchise relationships, onboarding and ongoing network management in Salesforce.

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Illustrative scene: Hospitality e-learning setup with tablet showing abstract lesson tiles beside neatly folded napkins and barista tools, no people or readable text.
Education · EdTech
Typsy
55%

Increase in B2B sales conversion rate after implementing Salesforce Sales Cloud for the hospitality training platform's enterprise team.

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Illustrative scene: Empty leadership seminar room with modern stage, a single lectern and rows of comfortable seats, refined warm lighting.
Education · Leadership
Kerwin Rae
3×

More event registrations tracked and followed up automatically after building a Salesforce automation framework for the business education brand.

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Illustrative scene: Colourful educational books and geometric learning materials on a classroom table near a sunlit window, no titles or people.
Education · Schools
Matilda Education
80%

Reduction in manual enrolment administration after automating the student and parent engagement journey on Salesforce Education Cloud.

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Illustrative scene: Empty professional training room with laptops, open accounting workbooks and calculators neatly prepared at individual desks.
Finance · Membership
Institute of Certified Bookkeepers
100%

Automated member onboarding and renewals for the world's largest bookkeeping institute across Australia and New Zealand.

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Illustrative scene: Law and taxation reference books on a library table with brass desk lamp, glasses and neatly tabbed documents, no readable titles.
Not For Profit · Tax
The Tax Institute
50%

Member engagement doubled after deploying Salesforce with automated CPD tracking, renewals, and event management workflows.

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Illustrative scene: Modern commercial air conditioning outdoor units on a clean building rooftop with orderly ventilation ducts, blue sky and city beyond.
Energy · Clean Tech
Accelair
100%

First Salesforce implementation giving the clean energy business full pipeline visibility from project origination to financial close.

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Illustrative scene: Environmental air-quality monitoring station with precise sensors overlooking a green landscape and water, clean technical photography.
Environment · SaaS
Envirosuite
60%

Faster enterprise sales cycle after implementing Salesforce with automated trial-to-paid conversion workflows for the global environmental intelligence platform.

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Illustrative scene: Agricultural biotechnology laboratory with young seedlings in glass vessels and petri dishes, bright natural laboratory light.
Agriculture · Biotechnology
BioAustralia
3×

More grower relationships managed effectively after implementing Salesforce to connect field sales teams with national account management.

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Illustrative scene: Lush Australian citrus orchard with ripe oranges prominent in foreground and orderly tree rows receding into sunlight.
Agriculture · Citrus
Citrus Australia
45%

Reduction in member communication time after building automated grower engagement and industry reporting workflows in Salesforce.

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Illustrative scene: Industrial portable generator and mobile lighting tower at an empty outdoor worksite, rugged equipment, muted blue and green tones.
Energy · Power
PR Power
2×

More project tenders tracked and followed through after implementing Salesforce pipeline management for the WA electrical contractor.

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Illustrative scene: Golden harvested grain flowing into a neat mound beside silos, Australian broadacre farmland in background, warm morning light.
Agriculture · Commodities
Agvantage Commodities
50%

Improvement in trader relationship management after centralising commodity trading contacts and deal tracking into Salesforce.

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