Overall, the Salesforce implementation provided the the company with a powerful toolset for managing their business operations, enabling them to become more efficient and effective in serving their customers.
Vending First
Our Salesforce project successfully integrated a portal and enquiries, empowering service agents to efficiently receive and resolve vending machine issues.
Our team successfully implemented Salesforce Sales, Service, Account Engagement, and Communities for Vending Machine provider based in Queensland. The project involved a seamless integration with their ERP system, enabling the company to centralize their data and streamline their business processes. Our solution provided the company with a 360-degree view of their customers, allowing them to efficiently manage their sales pipeline and provide top-notch customer service.
With our expertise, the company was able to improve their overall customer experience and achieve significant cost savings. Our solution enabled the company to efficiently track sales, manage customer cases, engage with their community, and ultimately grow their business. The integration with their ERP system also provided the company with real-time visibility into their inventory levels, allowing them to proactively manage their stock levels and reduce waste.
ARCHITECTURE
IMPACT
01.
Marketing
Effective campaigns and increase customer engagement.
02.
Sales
Powerful toolset for managing sales pipeline, enabling efficiently to track leads, close deals, and increase revenue.
03.
Operations
Centralised platform for managing machine installs and contracts, increasing productivity.
04.
Support
Manage and track all customer enquiries improving customer satisfaction.
