KLAUS Multiparking
IMPACT
01.
Operations
By leveraging Salesforce Field Service Lightning, we achieved a remarkable 30% improvement in the dispatcher to service resource ratio and scheduling time, revolutionising the efficiency of our operations.
02.
Accounting
Through seamless integration with Xero, we’ve achieved accurate account categorisation and accelerated payment processing by 20% – benefiting both our financial clarity and transaction speed.
03.
Reporting
Single source of truth unifies operations, finance, and human resources. The integrations ensure accurate, real-time information, streamlines decision-making, empowering data-driven choices for greater efficiency and success
04.
User Experience
Empowering technicians with a native mobile app has revolutionising service delivery. With real-time updates, the app ensures seamless communication and access to critical information, even in offline and no-signal scenarios.
Our seamless Salesforce Field Service Lightning implementation and Xero integration have revolutionised operations. Enhanced visibility and management of installations, services, customers, and inquiries, along with robust reporting and dashboard capabilities, empower our team. Technicians efficiently track and manage tasks, even offline, ensuring uninterrupted service delivery and exceptional customer experiences. The Xero integration streamlines financial processes, accurately categorizing accounts, and speeds up payments by 20%. This transformative project boosts efficiency, customer satisfaction, and solidifies our leadership in the car stacking industry.
Our team successfully implemented a comprehensive Salesforce solution for a retirement KLAUS Multiparking, revolutionising their operations. By integrating Salesforce Sales and Service functionalities and seamlessly connecting them with their existing systems, we enabled the company to gain enhanced visibility and control over their Car Stackers installations, maintenance, service, and call outs. With powerful reporting and dashboard capabilities, they now have a 360-degree view of their business, empowering them to efficiently manage the sales pipeline, optimise customer interactions, and provide exceptional service. Our tailored solution centralised their data, streamlined business processes, and fostered informed decision-making for sustainable growth and customer satisfaction.
The company experienced a newfound ease in managing operations and sales, allowing them to scale their operations efficiently and effectively. This enhanced scalability has positioned them for sustained growth and success in the car stacker industry.
The integration of Salesforce and Xero simplifies financial processes, accurately categorising accounts, and speeds up payment processing. This revolutionised operations, boosting efficiency, customer satisfaction, and solidifying Klaus Multiparking's industry leadership
ARCHITECTURE
